Recently, a vignette about the test drive experience of Xiaomi SU7Ultra has caused heated discussions on the Internet. A netizen shared on social media what happened to him during a test drive at Xiaomi's Yizhuang Gigafactory store, and unexpectedly received a personal response from Xiaomi's founder Lei Jun.

According to the netizen's description, the first half of the test drive process was quite smooth, and the service was satisfactory. However, after the test drive, when he was about to take the battery car back to the parking lot, he was told that there was no shuttle service that day. He was very unhappy with this sudden change, believing that such service details were not handled properly and affected the overall experience.

Subsequently, the netizen posted this dissatisfaction to a chat group, but he did not expect to receive a personal reply from Lei Jun soon. Lei Jun said in the group that he was very sorry for not arranging the shuttle bus service this time, and promised to arrange improvements immediately. This quick and sincere response surprised and pleasantly surprised the netizen, and he immediately said that although it was only a few small details, he really hoped that Xiaomi could continue to improve and enhance the user experience.

Screenshots of the chat records show that other members of the group also expressed their appreciation and support for Lei Jun's reply and liked it one after another.

This incident not only shows that Lei Jun attaches great importance to user feedback, but also reflects Xiaomi's determination and actions to improve the user experience. It is believed that under the personal promotion of Lei Jun, Xiaomi's service quality and user experience will be further improved in the future.