At noon today, many netizens posted on social media that "Jingdong takeaway collapsed", and related topics quickly rushed to the hot search. In this regard, Jingdong sent a response to the reporter of "Daily Economic News":Service has been restored.

Jingdong said in response: I'm very sorry for delaying everyone's meal! causeToday's noon peak JD takeaway orders skyrocketed, resulting in a temporary failure of the system.At present, it has been fully recovered, and everyone can place orders normallyFinish.

Thank you for your understanding and support.为表达歉意，在系统崩溃期间，凡是没有取消订单且超时20分钟的一律免单，额外再赠送3张25-20的金券；凡是取消订单的一律赠送2张25-20的金券以供未来三天消费。

Thank you again for your understanding and support! We will continue to optimize our services and experience, and this week JD Takeaway will conduct a system-wide stress test to ensure that such failures do not happen again.

According to Bailu Video, some netizens have posted screenshots of the page of the automatic refund of the system after the takeaway overtime, saying that they have received a full refund.

At noon on the 22th, the topic of "Jingdong takeaway collapsed" rushed to the hot search. Some netizens posted pictures saying that after a long time after placing an order, it was still displayed as waiting for the merchant to receive the order.

User Comments:

There are also many netizens who went to the official Weibo of Jingdong Takeaway to leave a message: "Why can't merchants take orders? "I'm the same way, and the customer service has to queue up."

In response, the customer service responded:It may be that there is a temporary problem with the system, which has been processed in an expedited process and is currently being restored.

This is not the first time that JD Takeaway has been reported to have problems after its launch.

4月16日，“京东外卖崩了”相关话题也曾登上微博热搜，京东方面当时回复记者时称，是“因‘百亿补贴’活动过于火爆，京东外卖的流量达到了平时的4倍”所致。京东外卖自3月1日正式上线，4月15日宣布日单量已经突破500万单。

reporter|Zhao Wenqi

edit|Cheng PengCover the source source

Proofreading|Golden Styx Feather

Cover image: JD Takeaway

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