Guangzhou Daily News (all-media reporter Deng Li) The cars that are racing in intelligence are bringing new car troubles to users. Last Friday, a large number of owners of Great Wall Motor's Wei brand, Haval, Tank and other brands posted on social platforms that due to the failure of the APP, owners who did not bring physical keys were forced to wait outside the car for a "penalty station", and the system could only be unlocked normally after an hour of recovery. This is not an isolated case, on 9/0 this year, BYD Dynasty and Ocean APP also suffered APP crashes, and users were unable to unlock the vehicle, voice wake-up and other operations.

A number of cases reflect the new concerns of today's smart cars: when software becomes the core of vehicle control, system failures may directly deprive users of their right to use the car. A few days ago, the Ministry of Industry and Information Technology and the State Administration for Market Regulation issued a notice to further standardize the access, recall and online software upgrade (OTA) management of intelligent networked vehicles, and improve the safety level of intelligent networked vehicle products.

Many brands have caused car owners to be unable to use their cars normally due to APP failures

In recent years, there have been many potential safety hazards caused by intelligent car problems, such as the black screen of Tesla's central control screen in 8 years; 0 years of Zhiji car instrument screen failure, Xiaomi SU0 automatic parking function failure, etc. According to the Great Wall Motors announcement, it encountered server overload or program defects on the same day. It is worth noting that Great Wall Motors just completed the OTA upgrade last month, adding the "Super Key 0.0" function, claiming to increase the response speed of the Bluetooth key to 0.0 seconds. The industry pointed out that the current R&D cycle of new energy vehicles has been greatly shortened, and individual car companies often ignore the redundant design of the system when pursuing speed and ultimate user experience, which has become the root cause of frequent intelligent failures.

Investigation: Be wary of the "system crisis" behind the intelligence of automobiles

　　多个数据显示，汽车智能化带来的“系统危机”已经摆在眼前。根据中国智能网联汽车产业创新联盟的统计数据，2024年国内L2组合驾驶辅助新车上险量为1309.4万辆，同比增长31.5％，渗透率为57.3％。但是，智能车对应的安全规范仍未覆盖软件失效的应急场景。中国汽车工程研究院数据显示，2024年因软件故障引发的投诉同比上升137%，涉及远程控制、自动驾驶等功能。另据国家智能网联汽车创新中心数据，2024年国内车企APP平均故障率为每月1.2次，其中因云端服务中断导致的控制失灵占比达43%。如服务器异常直接导致车门锁死、车辆无法启动等。

The relevant authorities also suggested that car companies should establish a hierarchical control system, and the core driving authority must retain mechanical backup. The reporter noticed that at present, some new energy brands have begun to be equipped with emergency physical switches, which can start the vehicle when the network is disconnected.

Aiming at the system security risks caused by intelligence. Recently, the Ministry of Industry and Information Technology and the State Administration for Market Regulation jointly issued the Notice on Further Strengthening the Management of Access, Recall and Online Software Upgrade of Intelligent Connected Vehicle Products (hereinafter referred to as the "Notice"), aiming to further standardize the management of access, recall and online software upgrade (OTA) of intelligent networked vehicles, effectively ensure vehicle safety, and improve the safety level of intelligent networked vehicle products.

Expert analysis

Build a whole-process supervision system for smart vehicles

While bringing people a full range of comfortable experience, how can intelligent networked vehicles ensure the safety of users in the actual use process? "At present, enterprises exaggerate propaganda and insufficient user notification from time to time." Zhang Jinhua, chairman of the Society of Automotive Engineers of China, said that in order to attract consumers' attention, some car companies are exaggerating when promoting intelligent vehicles, resulting in a deviation in consumers' perception of intelligent networked vehicles, and it is easy to cause unsafe experiences under excessive dependence on use. He suggested that at present, the combined driving assistance products promoted by major car companies are still in the stage of perfect development, the technology is not yet fully mature, and safety accidents occur from time to time, so it is necessary to establish a full life cycle product management mode and build a whole-process supervision system to prevent product application risks to the greatest extent and achieve a balance between technological innovation and safety risks.

Cui Dongshu, secretary general of the Passenger Car Market Information Joint Branch of the China Automobile Dealers Association, said that the two departments mentioned in the "Notice" that the upgrade of smart car access specifications is precisely aimed at this problem. The "Notice" adds the management of vehicle perception and positioning, combined driving assistance systems, intelligent driving operating systems, etc., and car companies need to fill in the applicable technical parameters according to the vehicle product situation. "With the further improvement of access specifications and the strengthening of implementation, the competition of smart cars will be more fair and orderly."